Ryan Lovitt

email: rlovitt@gmail.com | tel: 520.403.1340 | web: https://www.rlovitt.com

Results-driven IT professional with three years of hands-on desktop leadership experience, complemented by ITIL Foundations certification and a process-driven mindset. Adept at optimizing desktop systems and implementing streamlined solutions, I excel in aligning IT services with business objectives. My expertise lies in technical problem-solving, team collaboration, and driving efficiency through process improvements. Passionate about innovation and user experience, I am eager to contribute my skills to a dynamic organization seeking a proactive and skilled leader.

Soft Skills

Leadership
Communication
Teamwork
Project Management
Problem-solving
Emotional Intelligence
Adaptability

Hard Skills

Developing Processes & Documentation
Scripting
CSS/HTML V5
Computer & Network Support
Troubleshooting
Office 365 & Azure
Active Directory User & Group Policy Management

Cerifications

Comptia A+
Axios ITIL V4 Foundations

Experience

Work Experience Summary

Company	Job Title	Duty Description	Date Range
Paragon Space Development Corporation	IT Manager	Management of software licensing and renewals Published documentation and processes Gathered IT related metrics for service and project data Synced with individual departments to align IT with business needs Handled the successful deployment of multiple technologies such as ProofPoint, and IT's analytics platform.' Handled all IT matters as a delegate when necessary	2024 - Present
Paragon Space Development Corporation	Desktop Support Team Lead	Management of software licensing and renewals Published documentation and processes Lead of the desktop support team Synced with individual departments to align IT with business needs Handled the successful deployment of multiple technologies Handled all IT matters as a delegate when necessary	2021 - 2023
Paragon Space Development Corporation	Desktop Support Technician	Facilitated Office 365 rollout to whole organization with vendor Software license management Added toner and at home kits to inventory manager Image management and distribution per NIST standards Wrote desk and help instructions Facilitated software deployments Regular tech break/fix work	2020 - 2021
Long Realty Companies	IT Support Analyst	Building and managing Long’s Word Press HTML/CSS content Handing all departmental web change requests for our intranet Working with our 3rd party vendors for web and support systems Coordinated with the internal marketing department on website content Monthly and on demand reporting in SQL/Excel/Access as necessary Real estate agent communication for Marketing/IT projects	2016 - 2020
Pasadera Behavioral Healthcare	Technical Specialist	Worked on troubleshooting basic and complex network problems Migrated SharePoint 2007 environment to 2013, Created and managed team sites, rebuilt Pasadera’s intranet portal, and created department specific forms with InfoPath Setup and managed SQL Server 2013 for SharePoint Helpdesk Ticketing – responded to, prioritized, and directed to the correct contacts Financial Software – SQL database management of financial software	2014 - 2016
Paragon Space Development Corporation	Desktop Support Technician	Helpdesk Ticketing Telephony Management PGP Deployment Hardware Management	2013 - 2014
CBR Inc	Helpdesk Technician	User and distribution lists creation and organization Utilized exchange tools for email account creations and adding contact information Scheduled vendors perform maintenance on proprietary medical equipment Desk phone system management & support	2020 - 2021
AFNI	Desktop Support Technician II	Managed 900+ machines in an administrative/call center environment Cabling and server installations Worked with change control procedures for environment changes Worked with vendors for printers/corporate to ensure smooth operation Utilized Symantec Ghost/Active Directory for image creation and software deployment Created custom software installations if necessary	2002 - 2012

Education

All Education Highlights

Pima Commummunity College | 2001-2002

Attended Pima Community College (MIS Studies)